Rethink

Affordability

Digital Payment

Data and AI

At Paynela, we're reimagining every aspect of affordability programs to bridge the financial gap between patients and the care they need.

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Introducing
NelaCare®

NelaCare® is our comprehensive package of affordability program enhancements, transforming the way you process claims, distribute funds, and interface with patients. Each Paynela offering can be used individually or together to modify your existing program to meet evolving needs.

AI-driven technology

NelaClaim®

Our nationally recognized AI-driven EOB processing and AE monitoring solution, NelaClaim®, can accurately screen, analyze, and extract essential information from up to 1,000 documents in minutes.

Your program, your terms

NelaPay®

We identify available funds; you choose how they’re distributed. With NelaCare®, you get flexible payment options tailored to your preferred distribution method.

Enhanced patient experience

NelaView®

NelaView® simplifies fund management for patients. They can transfer funds to a debit card, bank account, or payee—applying them directly to deductibles to maximize every dollar.

Stay protected with NelaGuard™

Enjoy peace of mind with NelaGuard, our security, encryption and compliance protocol. NelaGuard ensures affordability programs maintain industry-standard PCI, HIPAA, and SOC-2 compliance, data privacy through AWS encryption, and adherence to mandatory government screening and reporting so that you can rest easy knowing funds are reaching patients safely and securely.