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Paynela — About Hero

Help us rethink affordability

Join the team building a better path for patient affordability.

Why work at Paynela

We are a small team taking on a big, broken problem. Affordability touches real patients every day, and the work here has a direct line to their outcomes.

Expect ownership, fast iteration, and the room to shape how the platform grows.

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Open positions across the team.

Senior Product Designer

Design • Remote

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Implementation Manager

Operations • Remote

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Backend Engineer

Engineering • Remote

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Account Director

Commercial • Remote

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Job Summary

Paynela is seeking a Senior Technical Project Manager with strong Business Analysis skills to lead the delivery of new client programs and manage ongoing product enhancements and operational issue resolution. This role blends Agile project management, technical fluency, and requirements analysis to ensure successful client implementations and efficient program operations.

The ideal candidate will serve as the bridge between clients, product, and engineering, translating complex program rules and business requirements into actionable user stories, process flows, and system specifications. They will manage Jira boards and Confluence documentation to standardize delivery practices, facilitate Agile ceremonies, and maintain visibility into project progress, risks, and operational challenges.

This position requires a professional who thrives in a fast-paced, evolving environment, can balance client delivery with ongoing operational issue management, and has the analytical skills to document workflows, refine requirements, and support both operational and client needs.

Key Responsibilities

Client Delivery Projects

  • Lead end-to-end onboarding of new clients and delivery of web application projects and copay assistance programs.
  • Translate client program rules, eligibility criteria, and business requirements into epics, features, user stories, and acceptance criteria.
  • Conduct requirements gathering sessions with clients, internal stakeholders, and subject matter experts.
  • Design and refine process flows and data flow diagrams to illustrate program operations, system dependencies, and interrelated components.
  • Validate requirements with stakeholders to ensure completeness and traceability.

     

Enhancements & Support

  • Manage backlog of enhancements, bug fixes, and configuration changes for existing programs.
  • Partner with operation leads to prioritize enhancements and bug fixes based on client impact and product roadmap.
  • Facilitate Agile ceremonies with engineering, including grooming, sprint planning, standups, and retrospectives.
  • Manage test case creation, validation, and sign-off for new features or changes.

     

Agile Process & Tooling

  • Maintain Jira boards, workflows, dashboards, and reporting across client delivery and internal projects.
  • Document project artifacts and maintain Confluence knowledge base including user stories, requirements, process flows, and lessons learned.
  • Drive adoption of consistent Agile practices, balancing structure with the flexibility needed for an evolving product.

     

Business Analysis

  • Perform full analysis of client programs and internal product functionality, identifying gaps, risks, and opportunities for improvement.
  • Develop business requirements documents (BRDs), functional specifications, and user story maps.
  • Create and maintain process documentation for both client facing and internal workflows.
  • Support testing activities, including UAT, data validation, and integration testing, to confirm proper system behavior and traceability to requirements.

     

Stakeholder Management

  • Serve as the primary interface for client stakeholders and internal teams on assigned initiatives.
  • Proactively identify risks, blockers, and resource constraints, escalating as needed leveraging a project RAID (Risks, Actions, Issues, and Decisions) log.
  • Provide clear, timely reporting to leadership on project health and progress.
  • Act as a bridge between technical teams, operations, and client teams, ensuring clear communication and understanding of project scope.

Required Skills & Qualifications

  • 8+ years of project management experience, with at least 5 years in Agile software delivery.
  • Bachelor’s degree in business administration, Project Management, Information Systems, Engineering, or a related field required. Master’s degree or relevant professional certifications (PMP, PMI-ACP, CSM) preferred.
  • Prior experience in business analysis or requirements gathering within software/fintech/healthcare environments.
  • Experience with fintech, healthcare, and patient assistance/copay programs preferred.
  • Proficient in Jira and Confluence, including backlog management, dashboards, and reporting.
  • Strong requirements elicitation, documentation, and process mapping skills.
  • Ability to analyze workflows, identify gaps, and translate complex business requirements into actionable user stories.
  • Comfortable working in a fast paced, evolving product environment.
  • Excellent communication, stakeholder management, and facilitation skills.
  • Technical fluency to understand system integrations, APIs, and fintech workflows.

Why Join Paynela?

  • Collaborative, data-driven, and mission-oriented culture.
  • Flexible remote work environment.
  • Competitive compensation, benefits, and professional development opportunities.
  • Opportunity to shape data strategy in a high-growth fintech organization.

Employment Type

Full-time

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