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Paynela — About Hero

Rethink Copay

We are reimagining every aspect of your affordability program.

Built to disrupt the status quo

Across a variety of copay programs

Buy and Bill

Therapies purchased, administered and billed in the doctor’s office.

Medical Benefit

Hospital procedures and specialty drugs covered under the medical benefit.

Pharmacy Benefit

Prescriptions filled and covered at the retail pharmacy counter.

Experience NelaCare, our end-to-end Copay Solution

NelaCare

Your end-to-end copay program

Real-time claims processing with adverse event detection
Intelligent enrollment engine and adjudication powered by AI
Flexible payment options and reimbursement in hours, not days or weeks
Program scalability powered by AWS
Security and compliance across HIPAA, SOC-2 and PCI

NelaCare+

Everything in NelaCare, plus direct-to- patient delivery that ensures 100% of funds reach the patient.

Also includes

NEW

Built to disrupt the status quo

Across a variety of copay programs

Buy and Bill

Medical Benefit

Pharmacy Benefit

Or level up your existing copay program with Paynela Direct

Eliminate payor diversion while improving patient experience within your current copay program.

Direct-to-patient funds delivery

Intuitive patient portal

Flexible funds management

Want to Eliminate Payor Diversion from your existing Copay program with Paynela Direct?

Ensure 100% of your copay funds reach the patient. Period.

Direct-to-patient funds delivery

Intuitive Patient Portal

Flexible funds management

See NelaCare in Action

A seamless approach to program onboarding

Program Continuity

Expedited Onboarding

Built on Your Terms

Step-by-step approach

Step 01

Initiation and planning

Stakeholder identification and project governance
Current state assessment and scope definition

Step 02

Discovery and requirements gathering

Process mapping and data mapping
Data migration/transition planning
Requirements gathering workshops

Step 03

Configuration and build

System and operational configuration
Data migration (load, validate, repeat)

Step 04

Test and deploy

System and integration testing with partners
User acceptance testing and training
Go/no-go checkpoints and deployment prep

Step 05

Hypercare

Hypercare support
Monitoring and reporting

Step 06

Ongoing support

Continued program management
Optimization planning